Support & Service

Application Support

At Toshvin, we have never lost focus on our most important assets – our customers. Our commitment to excellence in customer support is embodied in our motto:

RELIABLE SOLUTIONS. COMMITTED SUPPORT.
Our motto reflects our commitment to providing a totally integrated sales and service experience to our customers. We understand our customer’s precise needs, supply the instruments that satisfy those needs and offer a full range of after-sales support services ranging from installation, maintenance and repair, regulatory support and application support.
Our commitment is reflected by the following:
  • Fast and Efficient Support: Through our network of 14 sales and service offices
  • Trained & Experienced Service Team: Ensures high quality and efficient service support
  • Comprehensive Application Support: Provided through Shimadzu’s Customer Support Centre in Mumbai & Delhi and Toshvin Application Laboratory in Mumbai
  • Large Spare Parts Inventory: Maintained at our centralized warehouse and select branches to ensure minimum instrument downtime
  • Maintenance and Regulatory Support
  • On Site Customer Training Seminars: To ensure optimum usage and maintenance of instruments
  • Close Co-operation With Our Principals: To cater to customer requests and ensure a prompt response

 

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