Careers

Careers
Toshvin Analytical is always looking for bright, motivated, hard-working individuals in the area of sales and service. If you are interested in a long-term career with one of the leading instrumentation companies in India, please e-mail your CV to: careers@toshvin.com
Current Openings
Position :                        Manager -  Customer Support  
Location :                        Bangalore
Job Description
Candidates will be responsible for field servicing of high-tech analytical instruments like GC’s, GC- MS, UV – Vis, FTIR and AAS spectrophotometers etc. Other responsibilities include ensuring customer satisfaction and generating service and spares income. Candidates should be sincere, hardworking and having good communication skills
Qualifications :                 B.Sc / MSc. In Electronics / Physics, Graduates / Diploma holders in Electronics / Electronics & Comm / Instrumentation Engineering
Experience:                        Exp. Between 8 years to  12 years
Position :                        Sr. Manager / Customer Support 
Location :                        Baroda
Job Description

  • To manage Customer Service Operation in Maharashtra/ Gujarat region with a team of 4 to 6 service engineers
  • To lead & motivate the team to deliver a high level of Customer Satisfaction
  • Achieve/exceed the Financial target thru’ promotion of AMC, CMC & Sale of spares, consumables & accessories.
  • To identify new opportunities for business growth
  • To constantly gather market intelligence on competitive activities & develop/ recommend strategies to meet their challenge.
  • To play an active role in developing Team members on both Technical & Behavioural areas; be a mentor.
  • To ensure compliance with Company policies, procedures and Values.
Qualifications :            Diploma/Degree in Electronics/Instrumentation Engineering.

Experience:              12 ~ 15 years in any Technical field of which 3 ~ 5 years must be in Customer Service Management

Competencies

  • High Customer Focus
  • High initiative; Self starter
  • Good Interpersonal skills; ability to quickly develop rapport with Customers at senior level
  • Ability to create & lead a cohesive team with high level of bonding
  • Good communication skills – both written & verbal
  • Good People skills; ability to develop & mentor people
  • Good Operational Management skills
  • Analytical & Problem solving skills
  • Conceptual skills; out of box thinking
  • Ability to process market intelligence, develop & implement tactical plans
  • Process oriented; ensures compliance with defined processes.

 

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